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Whether you’re looking for investor information or answers to frequently asked questions (FAQs), we’ve made it simple to contact us.
United States
Massachusetts
U.S. Customer Service
Hours
7:30 a.m. to 6:00 p.m. Eastern Time Zone, Monday to Friday
Global Medical Information
Hours
8:30 a.m. to 5:00 p.m. Eastern Time Zone, Monday to Friday
International
Canada
1111 Boulevard Dr.-Frederik-Philips, Suite 600
Saint-Laurent, Québec H4M 2X6
Phone
Customer Service
Hours
8:00 a.m. to 5:00 p.m. Eastern Time Zone, Monday to Friday
Sweden
EXINI Diagnostics AB
Ideon Science Park
Scheelevägen 27
223 70 Lund, Sweden
Phone
Customer Service
Hours: 9:00 a.m. to 5:00 p.m. Central European Time Zone, Monday to Friday
International Distributors
As a global leader, Lantheus is committed to making our products widely available.
U.S. and Canada
Sweden
Contact Us
Required fields denoted by an asterisk (*).
FAQs
Adverse Events and Product Quality Complaint Reports must be reported through the following channels.
PYLARIFY, AZEDRA, DEFINITY/LUMINITY, Xenon-133, NEUROLITE, TechneLite, Cardiolite, developmental products:
United States
Phone: 800-343-7851
Press Option 2 for Adverse Events and/or for Product Quality Complaints
Fax: 978-436-7296
Outside U.S.
Phone: 978-667-9531
Press Option 2 for Adverse Events and/or for Product Quality Complaints
Fax: 978-436-7296
Email: lantheussafety@lantheus.com
1095 (clinical development):
Email: arrow@progenics.com
PyL (clinical development):
Medical Information
United States
Phone: 800-343-7851
Outside U.S.
Phone: +1 978-667-9531
Fax: 978-671-8736
Email: medicalinformation@lantheus.com
Hours: 8:30 a.m. to 5:00 p.m. Eastern Time, Monday to Friday
Select products are available to order online at https://ecommerce.lantheus.com
If you do not have an account, you can set one up with a Lantheus Customer Service representative at 800-299-3431.
A Drug Sample Card can be requested through your Sales Representative.
Call your Customer Service Representative at 800-299-3431. You will receive a return authorization number that MUST accompany all returns. Please have the following information available when you call:
- Customer number
- Name of institution
- Contact name & telephone number
- Lot & serial number
- Reason for return
You can reach us at the following email address: international@lantheus.com.
Payer policies can vary widely and third-party payment for medical products and services is affected by numerous factors. Lantheus cannot guarantee coverage or payment for products or procedures.
Determining and submitting appropriate codes, charges and modifiers for services rendered are considered the responsibility of the provider. For more specific information, contact your third-party payer directly in order to obtain up-to-date coverage, coding and payment information.
Please contact Reimbursement Support at 800-362-2668 (Option 3).
You can learn more about our Standard Conditions of Sale here.